Gemma Lane Return & Refund Policy

Last Updated: October 27, 2026

Thank you for shopping with Gemma Lane!

At Gemma Lane, we want you to feel confident and excited about every purchase. Our boutique offers a curated selection of fashion, accessories, home essentials, gifts, and made-to-order products.

Because different products have different fulfillment and production requirements, return eligibility varies by product type.

Please review our policy before placing your order.

1. Boutique Clothing & Accessories

We accept eligible return requests for boutique clothing and accessories within 7 days of delivery.

To qualify for a discretionary return, items must meet the following conditions:

• Items must be unworn, unwashed, unused, and in their original condition.

• Original tags and packaging must be included where applicable.

• Items must be free from stains, odors, makeup, damage, and signs of wear.

• Items must not be marked as final sale or otherwise designated as nonreturnable.

• Return requests must be submitted to Gemma Lane before items are shipped back.

Please do not return merchandise without contacting our customer support team first.

Once your return request has been reviewed and approved, we will provide instructions for returning your item.

Return shipping costs may be the customer's responsibility for eligible change-of-mind returns. Any applicable costs will be communicated before the return proceeds.

2. Made-to-Order & Custom Products

Many Gemma Lane products are created especially for you after your order is placed.

Because these products are made on demand, we generally do not accept discretionary returns or exchanges for:

• Ordering the wrong size

• Selecting the wrong color or design

• Changing your mind after purchase

• Personal preference or buyer's remorse

• Accidentally ordering the wrong product

• Minor color variations caused by differences in screen displays

Please carefully review product descriptions, sizing charts, colors, designs, and order details before completing your purchase.

If a made-to-order item arrives damaged, defective, misprinted, or incorrect, we will review the issue and provide an appropriate resolution.

This may include a replacement, refund, or other remedy, depending on the circumstances and applicable law.

3. Damaged, Defective, or Incorrect Items

We want every order to arrive in excellent condition.

If your order arrives damaged, defective, or different from what you purchased, please contact Gemma Lane as soon as possible, preferably within 7 days of delivery.

When contacting us, please provide:

• Your order number

• A description of the issue

• Clear photographs of the affected product

• Photographs of the packaging, if relevant

Our customer support team will review your request and work toward an appropriate resolution.

The requested 7-day reporting period helps us address concerns promptly. It does not limit any rights or remedies available under applicable consumer protection laws.

4. Items Generally Not Eligible for Discretionary Returns

Unless required by applicable law or an item arrives defective, damaged, or incorrect, the following items are generally not eligible for change-of-mind returns:

• Made-to-order and print-on-demand products

• Personalized or customized merchandise

• Final-sale or clearance items identified as nonreturnable

• Items that have been worn, washed, used, or damaged after delivery

• Items missing required original tags or packaging

Product-specific return conditions may also apply and will be communicated where relevant.

5. Refunds 

Once an eligible return is received and inspected, or a refund request is otherwise approved, Gemma Lane will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are generally nonrefundable for discretionary returns, unless otherwise required by law or approved by Gemma Lane.

6. Exchanges

We generally do not offer direct exchanges for made-to-order products due to incorrect sizing, color preference, or change of mind.

For eligible boutique clothing and accessories, please contact our customer support team to discuss available return or exchange options.

Any exchange is subject to product availability and applicable return conditions.

7. Order Cancellations & Changes

We understand that mistakes can happen when placing an order.

If you need to cancel or modify your purchase, please contact us as soon as possible.

Because some products enter processing or production shortly after an order is placed, cancellations and modifications cannot always be accommodated.

Once an order has entered production, fulfillment, or shipment, cancellation may no longer be possible, subject to applicable consumer rights.

8. Lost or Missing Packages

If your order is marked as delivered but cannot be located, please check your delivery area, with household members or neighbors, and with the shipping carrier.

If you still cannot locate your package, contact Gemma Lane with your order number and tracking details.

We will review the situation and assist with investigating the shipment.

Appropriate resolutions will be determined based on the circumstances and applicable consumer protection laws.

9. Orders Arriving Separately

Some Gemma Lane products are prepared and shipped from different fulfillment locations.

If you order multiple items, your purchases may arrive in separate packages and on different dates.

You may also receive more than one tracking number.

Receiving part of your order first does not necessarily mean the remaining items are missing.

10. How to Request a Return or Refund

To request assistance with a return, refund, damaged product, or order concern, please contact:

Gemma Lane Customer Support

Email: support@shopgemmalane.com

Website: https://shopgemmalane.com

Please include your order number and a brief description of your request.

Our customer support team will review your inquiry and provide further instructions.

Do not send returns to an address without receiving authorization and return instructions from Gemma Lane.

11. Your Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies available to customers under applicable consumer protection laws.

Thank you for choosing Gemma Lane!

We appreciate your support and look forward to serving you.

GEMMA LANE

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