Gemma Lane Shipping Policy

Last Updated: October 27, 2026

Thank you for shopping with Gemma Lane!

At Gemma Lane, we're committed to providing a wonderful shopping experience from the moment you place your order until it arrives at your door.

Please review our shipping information below before placing your order.

1. Order Processing & Fulfillment

Gemma Lane offers a curated collection of boutique fashion, accessories, home essentials, gifts, and made-to-order products.

Because our products are sourced, prepared, and fulfilled through different locations, processing times may vary depending on the item purchased.

Boutique Clothing & Accessories

Boutique items are processed based on product availability and fulfillment location. Some products may be shipped from domestic facilities, while others may ship from international locations.

Made-to-Order & Custom Products

Certain products are created especially for you after your order is placed.

These items require production time before shipment. Production time varies by product and is separate from shipping transit time.

Orders placed on weekends or holidays may begin processing on the next business day.

2. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the items ordered, package weight, fulfillment location, and delivery destination.

Orders containing multiple products may have separate shipping charges if the items are fulfilled from different locations.

All applicable shipping charges will be displayed before you complete your purchase.

3. Estimated Delivery Times

Shipping times vary depending on the product, fulfillment location, and destination.

Typical shipping transit estimates for eligible boutique items include:

• Domestic U.S. shipments: Approximately 2–5 business days for items shipping from U.S. facilities.

• Internationally fulfilled items delivered within the U.S.: Approximately 5–10 business days.

• Eligible boutique items delivered to Canada: Approximately 8–14 business days.

Made-to-order products may require additional production time before shipment. Their transit times vary by product and destination.

Please note that these estimates are not guaranteed delivery dates and do not necessarily include order processing or production time.

Delivery estimates may also be provided during checkout.

4. Multiple Shipments

Because Gemma Lane offers products from different fulfillment locations, items purchased together may arrive in separate packages.

You may receive multiple shipping confirmations and tracking numbers for the same order.

This is normal and does not mean that any items are missing.

5. International Shipping

Gemma Lane offers shipping to select international destinations where available.

Shipping availability depends on the product and destination. Not all products can be delivered to every country.

Available shipping methods and charges will be displayed at checkout.

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs processing may also affect delivery times.

6. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation notification with tracking information when available.

Please allow time for tracking details to update after your package has been handed over to the shipping carrier.

7. Shipping Delays

While we work to fulfill and ship orders promptly, occasional delays may occur due to:

• High order volumes

• Production and processing requirements

• Weather conditions

• Shipping carrier disruptions

• Holidays

• Customs processing

• Circumstances outside our reasonable control

If your order is taking longer than expected, please contact our customer support team for assistance.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

Please review your shipping address carefully before submitting your order.

If you discover an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or shipped.

Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

9. Lost, Missing, or Damaged Packages

If your package is missing, delayed, or arrives damaged, please contact Gemma Lane so we can review the situation and assist you.

For damaged items, please provide your order number and clear photographs of the product and packaging.

If tracking indicates delivery but you cannot locate the package, please check your delivery location and contact the shipping carrier. Our support team can also help review the issue.

We will evaluate concerns individually and provide appropriate remedies in accordance with applicable consumer protection laws.

10. Customer Support

For questions regarding shipping, tracking, delivery, or your order, please contact:

Gemma Lane Customer Support

Email: support@shopgemmalane.com

Website: https://shopgemmalane.com

Please include your order number and a brief description of your concern so we can assist you efficiently.

11. Your Rights

Nothing in this shipping policy limits any rights or remedies available to customers under applicable consumer protection laws.

Thank you for choosing Gemma Lane!

Gemma Lane

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